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TE ANAU TOP 10 HOLIDAY PARK
COVID - 19 POLICY

OUR COMMITMENT

Rest assured, we are committed to the safety of all our guests, and team. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions. We continue to keep the safety and wellbeing of our customers and team at the forefront of our thinking. Our COVID - 19 Policy has been developed to keep all guests informed about what we are doing in response to the COVID - 19 Pandemic. If you cannot find the information you are looking for below, please email us for assistance.

Te Anau TOP 10 Holiday Park is committed to providing a safe, clean and enjoyable holiday park for all of our guests. When staying at Te Anau TOP 10 Holiday Park, our standard terms and conditions apply.

 

WHAT TO DO IF YOU ARE UNWELL DURING YOUR STAY?

Should you have any flu or COVID – 19 symptoms during your stay please self isolate and phone 0800 249 555 or during outside hours please phone Healthline on 0800 358 5453 for further guidance

While we’re all itching to return to our favourite holiday spots and explore a new part of New Zealand, it’s hard to feel confident during uncertain times. We understand that uncertainty and, with that in mind, have introduced a Book with Confidence Guarantee, which applies if you are no longer able to travel due to COVID-19 related developments.
The Book with Confidence Guarantee means, in certain conditions, you can:

  • Receive a full refund
  • Change your bookings dates, new rates may apply for new period dates.
  • Cancel your booking without penalty, and be offered a 12-month credit or full refund. Any credit offered by a park cannot be transferred to another party, nor can it be redeemed for cash at any time.
  • Bookings made through a 3rd Party source (Booking.com, Expedia) need to be contacted directly to receive a refund as their terms and conditions will apply.If you are amending your booking or requesting a cancellation that is not COVID - 19 related our standard terms and conditions apply.
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BOOK WITH CONFIDENCE TOP 10 NATIONWIDE

What is the Book with Confidence Guarantee?

What is the Book with Confidence Guarantee?
For bookings made from 13th April 2022, the Book with Confidence Guarantee is applicable if you

are unable to travel due to certain COVID-19 related developments.

For example: you become sick with COVID-19 or someone immediately connected to you does and you are forced into self-isolation, or an Alert Level change means travel becomes impossible, or there is a Government mandate for you not to travel in your local area/region or the area you intend to travel to. In these and other similar cases there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case by case basis, we may provide a full refund, also with no cancellation fees. In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.
Please be aware that where your request to amend/cancel a booking was made prior to 7th May 2020 and/or is not linked to COVID-19 related matters, normal T&C’s will apply.
Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.
If the booking was made directly with the park over the phone, email or on the park website, you will need to contact us directly on 0800 249 555.
If the booking was made via the TOP 10 group website (www.top10.co.nz), please contact TOP 10 on 0800 867 836 for any amendment requests.
If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be direct to that organisation in the first instance - Bookings made with a third party may NOT receive a refund.
If you’re not sure how you booked, please contact the park directly for assistance.
Eligibility, any person, whether a TOP 10 Club Member or non-member/regular guest, who makes a booking through www.top.co.nz or directly with Te Anau TOP 10 Holiday Park, is eligible for this guarantee.
This Book with Confidence Guarantee is in place whilst the COVID-19 related Alert Levels 1 - 4 are in force in New Zealand and will be reassessed at each government authorized Alert Level change or at any other time deemed appropriate by the TOP 10 Holiday Parks Group.

These include you becoming sick with COVID-19 or someone immediately connected to you does and, as a household contact, you are required by current legislation to self-isolate or there is a Government mandate preventing you from travel from your local area/region or to/in the area to which you are intending to travel.

In these cases, there will be no charges levied to make changes to your booking dates. We will provide a 12-month credit with no cancellation or amendment charges added. In exceptional circumstances, determined on a case-by-case basis, a full refund, less a processing fee, may be offered.

In the case of a request for a COVID-19 related amendment, guests may be requested to provide a medical certificate, or that of their determined close contact, to confirm the medical grounds on which the request is based. This may include, but is not limited to, proof of a positive COVID test and/or the same for a household contact. In the case of a household contact this may additionally require confirmation that the individual is indeed a household contact.

If your request to amend/cancel a booking is not linked to COVID-19 related matters as outlined above, standard T&C’s will apply.

Where you made your booking will determine where and with who you need to request any booking amendment or cancellation.

If the booking was made directly with the park:

Over the phone, on email, on the park website or on the TOP 10 group website (www.top10.co.nz) you will need to contact the park directly. All park contact details can be found on the TOP 10 Website Contact Page.

If the booking was made via a third party, including online travel agents (i.e. booking.com, Expedia), traditional travel agents or other 3rd parties, then any request for a refund should to be directed to that.

If you’re not sure how you booked, please contact the park directly for assistance.

Eligibility

Any person, whether a TOP 10 Club Member or non-member/regular guest, who makes a booking through www.top.co.nz or directly with the park in question, is eligible for this guarantee.

This Book with Confidence Guarantee is in place whilst the COVID-19 Traffic Light system is in force in New Zealand and will be reassessed at each government authorised change to this system or at any other time deemed appropriate by the TOP 10 Holiday Parks Group.

At TOP 10 Head Office we have been providing advice to our park owners on how to respond to the crisis, however our parks are individually owned and operated and therefore they are ultimately responsible for the final decisions on cancellations and refund terms where bookings are made directly with the park. This includes adjudication on requests for changes/cancellations under theBook with Confidence Guarantee in the case of direct park bookings.

Links

Te Anau TOP 10 Holiday Park

15 Luxmore Drive,
Te Anau 9600
New Zealand
Phone: +64 3 249 8538
Email: stay@teanautop10.co.nz

 

© Te Anau Top 10 Holiday Park