Privacy Policy

1. Introduction

At Te Anau TOP 10 Holiday Park (“we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with us — whether online, by phone, or in person.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, residential address
• Booking information: dates of stay, accommodation type, number of guests, payment details
• Demographic details: age, nationality (as required for visitor records)
• Feedback and survey responses
• Website and device information: IP address, browser type, pages visited, and usage data (via cookies and analytics tools)

3. How We Collect Information

We collect information in several ways, including:

• When you make a booking through our website, by phone, or in person
• When you sign up to receive newsletters or promotional material
• When you provide feedback or submit a review
• Automatically through cookies and similar technologies when you visit our website

4. Why We Collect Your Information

We collect and use your personal information to:

• Process bookings and manage guest stays
• Communicate with you before, during, and after your stay
• Improve our services and guest experience
• Comply with our legal and regulatory obligationsSend marketing communications (if you have opted in)

5. Disclosure of Your Information

We may share your personal information with:

• Our trusted service providers (e.g., booking platforms, IT support, payment processors)
• Regulatory or government authorities if required by law
• Our parent network (TOP 10 Holiday Parks) for operational or marketing purposes, with appropriate safeguards

We will never sell your personal information to third parties.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and unauthorised access. Your data may be stored electronically in secure systems or in locked physical storage.

If your data is no longer needed, we will securely delete or anonymise it.

7. Access and Correction

You have the right to access and correct any personal information we hold about you. To do so, please contact us using the details below.

8. Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance user experience and gather usage data. You can manage your cookie preferences in your browser settings.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

10. Contact Us

If you have any questions about this Privacy Policy, or if you wish to access or update your personal information, please contact us at:

Te Anau TOP 10 Holiday Park
Address: 15 Luxmore Drive, Te Anau
Phone: +64 3 249 8538
Email: [email protected]

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

Last updated: 02/06/2025

New Zealand Privacy Act

We adhere to the New Zealand Privacy Act. Click here for further details about the New Zealand Privacy Act and how it protects collection and use of personal information.